FAQs

Here is a collection of our frequently asked questions. If you don’t find the answer you’re looking for, please feel free to use our Online Enquiry form.

Where can I find more information about each product

You can download specification sheets for each model under product specification sheet at the bottom of each model page

Can I request which room I would like the goods delivered to?

Yes, our delivery team will carefully deliver to your room of choice

Will I have to carry out any assembly on the goods myself?

No, our delivery team will expertly assemble goods for you as required

Will the packaging be taken away when delivery is completed?

Yes, our delivery team will remove and recycle all packaging

HOW CAN I CARE FOR AND CLEAN MY LEATHER FURNITURE?

Most importantly is to dust and wipe the surface of your leather furniture regularly, using a soft cloth with the addition of some Leather Cleaner if needed.

Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather.

More information about Leather Care can be found under Service/Product Care.

WHY IS MY LEATHER STRETCHING AFTER SOME USE?

Leather is a natural elastic material, and its shape reflects the amount of use. Just as new shoes need some breaking in, so does your leather chairs and sofa. This stretching is not a defect but an inherent natural quality of the leather. 

As you settle in to your leather upholstery, “comfort wrinkles” may appear. This is a natural part of the leather maturing process and is not considered a defect or a warranty claim issue by the industry. 

WHAT KIND OF LEATHER DOES Recline Online USE?

Recline Online Seating exclusively uses top-grain leather, sourced from premium tanneries worldwide. We offer a carefully curated selection of high-quality leathers, each with unique characteristics:

  • Essenza – A durable leather with a protective top layer, ensuring easy maintenance and longevity.
  • Aurora – A richly textured leather with a vivid appearance and a distinguished silky patina.
  • Grace – A premium, soft, and comfortable leather with a modern, clean look.
  • Noble – An exclusive, aniline-dyed, top-grain, pigment-improved upholstery leather. Slightly thicker than standard furniture leather, it maintains natural softness while offering excellent resistance to wear and tear.

Each leather type is selected to ensure exceptional comfort, durability, and style, catering to diverse preferences and needs.

DO I NEED TO REGISTER MY PURCHASE TO MAKE THE WARRANTY VALID?

No, you do not need to register your purchase to activate the warranty. We keep things simple and transparent—there are no extra steps or hidden conditions. If you ever need to make a claim, just contact the retailer where you made your purchase. A dated proof of purchase (such as a receipt or invoice) is all that’s required.